Delivery Information

UK standard delivery is FREE across all orders and takes 2-3 days.

If you would like a faster service please contact us on

International deliveries are charged at £9.99, but charges can vary depending on country and weight, and usually take up to 7 days. Southern Ireland & Europe take 2-4 days and the Rest of the World 4- 7 days, but can be dependent on domestic postal services for the particular country.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

11 The Courtyard, Montpellier,
Cheltenham, GL50 1SR

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.


Our Alteration Service

ensure you have a beautiful fit

If your outfit is near perfect, then our alteration service could be the finishing touch to achieve that perfect look. Our alterations are sensitive, discreet and will ensure you have a beautiful fit. We are proud to add that we have employed the services of the same tayloress for the last 30 years.

Firstly we’ll determine whether your new outfit will need to be altered, we’ll make sure there is no puckering, bunching or bulging, we will also check the stitching, embroidery and beading and make sure they are all in good shape too – obtaining the perfect fit is our goal. Whether it’s a wedding outfit or trouser suit, our tayloress can achieve the desired finish at a very modest cost. Visit our Montpellier store to view our existing range and to find out more.

*Please note: Altered or customised items cannot be returned or exchanged for a refund or store credit.