Terms and Conditions

Please always read these terms carefully before you process your order to us.  These terms let you know who we are, how we will provide items to you, what to do if there is an issue or you have any questions and other important information.

Our terms and conditions apply regardless of what technology is used to access the site, The terms and conditions cover any sale that has been processed through silksofcheltenham.com.

Who we are

We are HKNT Retail Ltd t/a Silks of Cheltenham a company registered in England and Wales.  Our company number is 11889936 And our registered address is Kings Chambers Queens Cross, High Street, Dudley, West Midlands DY1 1QT Our registered VAT number is 324 7963 79

How to contact us

You can contact us by telephone 01242 221 551 or via email info@silksofcheltenham.co.uk or via letter Silks of Cheltenham, 11 The courtyard, Montpellier Street, Cheltenham, GL50 1SR.

If we had to contact you we will do so via the information you have supplied us.  This could be telephone, email or an addressed letter.

Promotions & Special Offers

Unless otherwise specified promotional cannot be combined, moreover, no cash or otherwise alternatives can be exchanges for (and not limiting) competition prizes, vouchers, promocodes, promotions with any third party.

Ordering online is an alternative to shopping in store

The products may slightly differ from the photos used on our website. They are for illustrative purposes only. We make every effort to display the patterns and colours correctly, we can not guarantee that they are an exact match

All sizes and measurements are approximate.

All selling prices shown are inclusive of VAT. No VAT is charged on the delivery cost.

How do we accept an order?

When making a purchase you add your products to your shopping basket. Once you have finished shopping you will need to complete the checkout process.  This will include entering your personal details and email address, so we are able to contact you. You will then be asked to select your preferred delivery option.  You will then be asked to enter your card details and submit your order.

Once your order has been placed, we will email you an order confirmation to the email address you have given us. This will detail your order number and details of products purchased. Payment is taken straight away.  It is from this moment a contract is made.

Why we can’t accept an order

It may not be possible to accept your order and if so, we will inform you in writing. This could be due to your payment not being authorised, the item ordered is sold out or no longer in stock, we have identified an error in the price or description of the product.  The item does not meet our quality control standards, or we are unable to meet delivery deadlines. You will not be charged for the products.  If any charges are incurred, we will refund within 14 days.

Order Cancellation

After your order has been placed and accepted we do not accept cancellations of your order for whatever reason and any monies paid will not be returned.

Your statutory rights are not affected


Alterations are carried out by a third-party company. We shall not be responsible for any service provided by a third party, whether or not such third party was recommended by us.

Alterations are not included in the price and will be charged separately.

Storage of products

Liability during storage of products in the unlikely event that customers paid for products are lost or damaged due to fire, flood or theft whilst on our premises we shall only be responsible for reimbursing the retail costs of such products.

If items where a deposit has been paid on an item or the item has been paid for in full are not collected after 3 months and written confirmation has been sent out to the customer, this could be via email or letter, y our items will result in you automatically losing ownership of such items.

General Notices

We will not be responsible for the performance of any of our obligations under these terms and conditions as a result of an event beyond our reasonable control (force majeure).  Factors including (but not limited to) snow, strikes, lock outs, failures of third parties systems or networks, acts of god or natural disasters, civil unrest, terrorism, hacking or deliberate sabotage.

These terms and conditions set out the entire agreement between us in respect to the sale, purchase and use of goods.  No variation of these terms shall be binding on us unless agreed by us in writing.

All the terms and conditions stated are governed by English law and any disputes shall be submitted to English courts for determination.