Delivery Information

UK standard delivery is FREE across all orders and takes 2-3 days.

If you would like a faster service please contact us on info@silksofcheltenham.co.uk

International deliveries are charged at £9.99, but charges can vary depending on country and weight, and usually take up to 7 days. Southern Ireland & Europe take 2-4 days and the Rest of the World 4- 7 days, but can be dependent on domestic postal services for the particular country.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

11 The Courtyard, Montpellier,
Cheltenham, GL50 1SR

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

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Terms and Conditions

Please always read these terms carefully before you process your order to us.  These terms let you know who we are, how we will provide items to you, what to do if there is an issue or you have any questions and other important information.

Our terms and conditions apply regardless of what technology is used to access the site, The terms and conditions cover any sale that has been processed through silksofcheltenham.com.

Who we are

We are HKNT Retail Ltd t/a Silks of Cheltenham a company registered in England and Wales.  Our company number is 11889936 And our registered address is Kings Chambers Queens Cross, High Street, Dudley, West Midlands DY1 1QT Our registered VAT number is 324 7963 79

How to contact us

You can contact us by telephone 01242 221 551 or via email info@silksofcheltenham.co.uk or via letter Silks of Cheltenham, 11 The courtyard, Montpellier Street, Cheltenham, GL50 1SR.

If we had to contact you we will do so via the information you have supplied us.  This could be telephone, email or an addressed letter.

Ordering online is an alternative to shopping in store

The products may slightly differ from the photos used on our website. They are for illustrative purposes only. We make every effort to display the patterns and colours correctly, we can not guarantee that they are an exact match

All sizes and measurements are approximate.

All selling prices shown are inclusive of VAT. No VAT is charged on the delivery cost.

How do we accept an order?

When making a purchase you add your products to your shopping basket. Once you have finished shopping you will need to complete the checkout process.  This will include entering your personal details and email address, so we are able to contact you. You will then be asked to select your preferred delivery option.  You will then be asked to enter your card details and submit your order.

Once your order has been placed, we will email you an order confirmation to the email address you have given us. This will detail your order number and details of products purchased. Payment is taken straight away.  It is from this moment a contract is made.

Why we can’t accept an order

It may not be possible to accept your order and if so, we will inform you in writing. This could be due to your payment not being authorised, the item ordered is sold out or no longer in stock, we have identified an error in the price or description of the product.  The item does not meet our quality control standards, or we are unable to meet delivery deadlines. You will not be charged for the products.  If any charges are incurred, we will refund within 14 days.

 Order Cancellation

After your order has been placed and accepted we do not accept cancellations of your order for whatever reason and any monies paid will not be returned.

Your statutory rights are not affected

Alterations

Alterations are carried out by a third-party company. We shall not be responsible for any service provided by a third party, whether or not such third party was recommended by us.

Alterations are not included in the price and will be charged separately.

Storage of products

Liability during storage of products in the unlikely event that customers paid for products are lost or damaged due to fire, flood or theft whilst on our premises we shall only be responsible for reimbursing the retail costs of such products.

If items where a deposit has been paid on an item or the item has been paid for in full are not collected after 3 months and written confirmation has been sent out to the customer, this could be via email or letter, y our items will result in you automatically losing ownership of such items.

General Notices

We will not be responsible for the performance of any of our obligations under these terms and conditions as a result of an event beyond our reasonable control (force majeure).  Factors including (but not limited to) snow, strikes, lock outs, failures of third parties systems or networks, acts of god or natural disasters, civil unrest, terrorism, hacking or deliberate sabotage.

These terms and conditions set out the entire agreement between us in respect to the sale, purchase and use of goods.  No variation of these terms shall be binding on us unless agreed by us in writing.

All the terms and conditions stated are governed by English law and any disputes shall be submitted to English courts for determination.