Delivery Information

UK standard delivery is FREE across all orders and takes 2-3 days.

If you would like a faster service please contact us on info@silksofcheltenham.co.uk

International deliveries are charged at £9.99, but charges can vary depending on country and weight, and usually take up to 7 days. Southern Ireland & Europe take 2-4 days and the Rest of the World 4- 7 days, but can be dependent on domestic postal services for the particular country.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

11 The Courtyard, Montpellier,
Cheltenham, GL50 1SR

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

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Store Location

Arriving at our Montpellier Store...

Silks are located on Montpellier Street, just a stones throw away from the town centre. Montpellier Street is accessed via Parabola Road’s one way system and sits half way down on the left hand side of “The Courtyard’s” upper tier.

The store is easily reached from junction 11 of the M5 motorway network, continuing along the A40 onto Lansdown Road, Parabola Road and finally Montpellier Street. Ample parking is available along Montpellier Street, where you’ll also find a feast of cafes with alfresco dining, aiding the deliciously continental feel to the area. We very much look forward to meeting you!